BLOG: LEADING GLOBAL SUPPLY CHAIN MANAGEMENT / LOGISTICS: E-COMMERCE, CUSTOMER EXPERIENCE

Supply Chain Management and Logistics Blog. Posts are about end-to-end supply chain management and logistics in a time of challenging disruption. Tom provides leading supply chain management and logistics consulting and advisory assistance based on real-world experience. He brings authority and domain expertise to clients. Email Tom at: tomc@ltdmgmt.com Check Tom's profile at: https://www.linkedin.com/in/tomcraig1/

Monday, August 10, 2015

E-COMMERCE, CUSTOMER EXPERIENCE

Why do so many e-commerce firms focus more on the website instead of how they are going to provide Immediacy driven by New Supply Chain? They overlook the operating requirements for the Customer Experience.