Supply Chain Management and Logistics Blog. Posts are about end-to-end supply chain management and logistics in a time of challenging disruption.
Tom provides leading supply chain management and logistics consulting and advisory assistance based on real-world experience.
He brings authority and domain expertise to clients.
Email Tom at: tomc@ltdmgmt.com
Check Tom's profile at: https://www.linkedin.com/in/tomcraig1/
Wednesday, January 11, 2017
ARE FIRMS REALLY CUSTOMER DRIVEN?
Many firms see themselves as customer driven. If so, then why do they struggle so much with delivering the e-commerce customer experience?
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