BLOG: LEADING GLOBAL SUPPLY CHAIN MANAGEMENT / LOGISTICS: MANUFACTURERS AND E-COMMERCE CUSTOMER SERVICE

BLOG: LEADING GLOBAL SUPPLY CHAIN MANAGEMENT / LOGISTICS

Supply Chain Management and Logistics Blog. Posts are about end-to-end supply chain management and logistics in a time of challenging disruption. Tom provides leading supply chain management and logistics consulting and advisory assistance based on real-world experience. He brings authority and domain expertise to clients. Email Tom at: tomc@ltdmgmt.com Check Tom's profile at: https://www.linkedin.com/in/tomcraig1/

Monday, February 18, 2019

MANUFACTURERS AND E-COMMERCE CUSTOMER SERVICE

A little discussed issue with e-commerce for manufacturers is dealing directly with the customer, even the end customer. Complaining on logistics costs shows this. Even retailers struggle with this direct customer need.

Tom Craig at 2:58 PM

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