Supply Chain Management and Logistics Blog. Posts are about end-to-end supply chain management and logistics in a time of challenging disruption.
Tom provides leading supply chain management and logistics consulting and advisory assistance based on real-world experience.
He brings authority and domain expertise to clients.
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Sunday, August 16, 2015
E-COMMERCE AND THE CUSTOMER EXPERIENCE
Ecommerce about more than having a website and shipping orders. It is about Immediacy. Immediacy of order delivery with the New Supply Chain creates the Customer Experience.
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