Aramex, the Dubai headquartered logistics group has extended its services in Australia with the acquisition of urban express carrier Mail Call Couriers. Aramex, which itself started life over thirty years ago marketing express cargo services now incorporates a full suite of logistics offerings including freight forwarding, secure records and information management solutions, and e-services covering over 350 locations across 60 countries, principally by following an aggressive expansion strategy.
Mail Call Couriers is a leading express courier company in the metropolitan markets in Australia and should provide Aramex with important, technology-driven delivery capabilities in Australia whilst strengthening the company’s Asia-Pacific portfolio. Both companies were formed in 1982 and since then Mail Call has established a reputation as a local leader in e-commerce solutions in the Australian logistics market, with its unique ‘WantItNow’ delivery system. This incorporates ground breaking count-down technology and 3 hour and evening e-commerce delivery offerings which it claims are ‘unparalleled’.
Australian consumers are purchasing an increasing number of goods and products from overseas through e-commerce, with a recent study showing that only 53% of online consumers buy domestically from Australian retailers. The Australian e-commerce market grew from A$30billion in 2011 to over A$37billion in 2013, with Australian consumers increasingly sourcing goods and products from the Asia Pacific region and the country is now the fourth largest e-commerce market in the Asia-Pacific region. The online shopping sector was one of the major attractions for Aramex, whose CEO, Hussein Hachem, commented:
“We are delighted to be adding Mail Call Couriers to Aramex’s global network, the company has a very strong track record and an excellent management team and we are excited to support its next phase of growth. Mail Call Couriers is an excellent strategic fit for Aramex, with suitable, scalable synergies with Aramex’s own global infrastructure, enabling us to play a key role in providing important delivery solutions to our customers in metropolitan markets in Australia.
“We will be taking Mail Call Courier’s specialised ‘WantItNow’ technology and applying it to our other ecommerce markets across the globe. This deal also offers some exciting opportunities to further develop and grow our global e-commerce proposition across the Asia Pacific region. We intend to offer Shop and Ship to our Australian customers, enabling them to shop from the US, Europe and Asia Pacific regions. We will be looking to make a significant contribution to the development of Australia’s e-commerce sector, drive innovation in the industry and help open up its markets to increased cross-border e-commerce.”
Emma Cronin, Joint Managing Director of Mail Call Couriers said:
“We are very proud of the business we founded and have built up over 32 years. The investment we have made in the company through our technology-driven solutions and our premium service proposition, particularly in the e-commerce space in recent years, has resulted in significant competitive differentiation for our business and brand. Following the acquisition, our customers will now be able to benefit from Aramex’s global network, international expertise and scale, whilst still being able to enjoy our personalised, tailored services.”
Photo caption: Front row: Hussein Hachem, CEO of Aramex and Emma Cronin, Joint Managing Director of Mail Call Couriers, Back row: Othman Aljeda, CEO Asia at Aramex and Fiona Pearse, Joint Managing Director of Mail Call Couriers