Supply Chain Management and Logistics Blog. Posts are about end-to-end supply chain management and logistics in a time of challenging disruption. Tom provides leading supply chain management and logistics consulting and advisory assistance based on real-world experience. He brings authority and domain expertise to clients. Email Tom at: tomc@ltdmgmt.com Check Tom's profile at: https://www.linkedin.com/in/tomcraig1/
Friday, December 12, 2014
MULTICHANNEL, E-COMMERCE, SEGMENTATION
Multichannel and e-commerce leave out parts of the standard organization silos and fiefdoms--especially sales. And segmentation can avoid the silos and deal with customers as a process, not as a series of transactions handled by functions. That is a leaner company and one focused on customers.
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